We are Renude Health Limited
Our company number is: 14431339
Our registered address is: 2nd Floor, 167-169 Great Portland Street, London W1W 5PF
Our email is: hello@renudehealth.com
Date of Privacy Policy: October 2023 (this policy may be updated time to time and the most recent copy is accessible via the website)
We are committed to ensuring that your privacy is protected and we comply with the UK law and legislation as outlined by the Information Commissioner’s Office.
This Privacy Policy [together with our website terms and conditions and cookie policy] sets out how we collect personal information from you and how the personal information you provide will be processed by us. This data may be collected by this website, telephone, email, social media or third parties. By visiting the website www.renudehealth.com you are accepting and consenting to the practices described in this Privacy Policy. If you do not consent, please do not submit any personal data to us.
What information does Renude Health Limited hold/collect & how will we use is?
Renude Health (we/us) currently collect and process the following information:
Personal identifiers, contacts and characteristics including but not limited to; name, address, date of birth, gender, email address, telephone number.
We may also collect other non-identifiable details such as the following; GP details, next of kin, bank card details
Most of the personal information we process is provided to us directly by you for one of the following reasons;
Website enquiry, web contact form, ordering a DNA package/report, booking a discovery call, booking a consultation, marketing sign up, completing a health questionnaire.
We may also receive personal information indirectly from the following sources;
GP or other Allied Health Practitioners letters / reports / tests, nutritionists reports/tests
We use the information that you have given us in order to provide relevant and appropriate advice/or service, to book consultations, to order your DNA testing kit and reports, to process payment, to provide you with your bespoke reports, to send you marketing information.
We may share this information with third parties (GP/nutritionist/family/next of kin/supplement suppliers) but only with your expressed and informed consent.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
Your consent (you are able to remove your consent at any time, you can do this by contacting us using the above contact details)
We have a contractual obligation.
We have a vital interest.
We need it to perform a public task.
We have a legitimate interest.
Your information is stored electronically and securely, you can request to have your personal data erased either verbally or in writing and this will be actioned within one month of request.
We may collect the following information from you when you visit our website;
Technical information, including the Internet Protocol (IP) address used to connect your device to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and
Information about your visit, including the full uniform Resource Locators (URL), clickstream to, through and from the website (including date and time), products your viewed or searched for, page response times, website errors, length of visits to certain pages, page interaction information, and any methods used to browse away from the page.
We will only retain the information outlined in this policy for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.
By law we have to keep basic information about our customers (including contact, identity, financial and transactional data) for six years after they cease being customers for tax purposes.
Under UK data protection law, you have rights including;
- Your right of access – you have the right to ask us for copies of your personal information.
- Your right of rectification – you have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think in incomplete.
- Your right to erasure – you have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing – you have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Our right to object to processing – you have the right to object to processing of your personal information in certain circumstances.
- Your right to data portability – you have the right to ask that we transfer the personal information you have us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights, if you make a request, we will respond to you within one month.
Complaint
If you have any concerns about our use of your personal information you can make a complaint to us using the contact details above. You can also complain to the ICO if you are unhappy with how we have used your data;
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: www.ico.org.uk
